Customer Reviews for Hearth and Home Distributors of Utah
“Dear Mr. Hogge,Mark S. Okino
I purchase three Quadra Fire places from Leroy Kollman, 14 years ago when you had your Sandy shop. I recently had problems with one of the fire places and was told to contact Leroy for advice. Normally once a sell is made, customer service is less than important and becomes secondary. I just wanted to give Leroy Kollman a shout out for exceptional service. I called Leroy and he walked me through a few steps to try to resolve my problem. Leroy’s the reason that I’ll always recommend “Hearth & Home” for fire place gas inserts. Please let Leroy know that I appreciate him.”
“I called Hearth and Home based on the feedback from family members. When I first visited Hearth and Home in Sugarhouse, I was impressed by the “solutions” approach that the sales person Bill provided. Bill was patient with all of my questions. When the installer came to give us a bid (at our home), I really appreciated his “can do attitude”. The bid came back… and seemed like a reasonable price. The installation went as expected and the fireplace turned out amazing.”Stephanie ArltSalt Lake City, UT
“They were very helpful, as well as patient with my many questions and taking measurements multiple times to reassure me!”C. BrownTaylorsville, UT
“Scott at Hearth & Home was very knowledgeable and helpful in the selection of a fireplace insert.Z. L.Centerville, UT
Jeff and Jason did an excellent installation. We wish we had done this years ago!”
“Great customer service, great workmanship, great quality. 100% satisfied with Hearth and Home!”Ericka Story
“Good timely response every step of the way. Sales, Installer were both very helpful & insightful in helping us find a custom fit for our old existing fireplace.”Carola Calin
Just wanted to tell you that I love the blowers – huge improvement in warmth. Your guys were courteous and efficient. Great job overall.
Thanks again for a great job..”
“After a few frustrating days working with the Ogden service company, my problem is solved. The wonderful people at the Orem store were very sympathetic to my plight and sent one of their installers out to “de-spider” my fireplace. I am now sitting in front of my beautiful fire enjoying the Christmas spirit and keeping my 88 year old Mother warm. Thanks to everyone in Orem!!!.”Richard Osguthorpe
“First starting with Gary, very detail oriented with planning and follow through. RJ and his installation crew arrived on desired day and completed the job as desired all in one day. I would recommend this company if you are in the market for gas logs and fire place inserts. Thanks again to Gary and RJ, job well done.”Satisfied CustomerWest Jordan, UT
“Doug was are installer. He was great. He walked us through all the steps and made sure our fireplace thermostat was installed in the correct place. He was informative, funny and polite. Great to work with and cleaned up after they were done.”Satisfied Customer
“Salesman Scott Murri was extremely helpful and knowledgeable. Installers were excellent”Satisfied CustomerAlta, UT
“Our installer was great. He was on time, efficient and professional. Also, the person who came up and gave us our bid was very outgoing and professional as well.”Satisfied CustomerDraper, UT
“It was a pleasure to work with Gary and the staff @Hearth and Home. They were extremely professional and on task from the beginning to the end of the process. I would certainly recommend them to any family member or friend and will use them again in the future for anything we might need. They have genuine customer service and wants to make sure their clients are completely satisfied with the job. Job well done!”A. HoltPark City, UT
“We recently built a home and used the Hearth and Home to purchase our stone and used on of their recommended mason. It was a smooth and positive experience. They were reliable and professional. The greatest compliment we get on our new home is how beautiful the stone work is.”Satisfied CustomerAmerican Fort, UT
“My husband and I were looking to buy a free standing fireplace. We were thinking along the lines of a pellet stove but we weren’t sure if that was what we wanted. We stopped into Hearth and Home in Orem to see what they had. And what they had was a lot of helpful information. The sales person Mary was so knowledgeable we were very impressed and knew we were in good hands. Mary answered any questions we had and made us feel very comfortable about our decision. We purchased a wood burning stove and got the accessories we needed. One accessory we got that I absolutely love is the draw collar and we are so happy we did. It makes the cold draft go straight up the flue and our house never smells like smoke when we start a fire, I wouldn’t get a stove without one. We are so happy that we stop at Heart and Home first and we love our new fireplace.
Thank you Hearth and Home!”Andrew and Kendee Whiting
Thank you again for being so patient as we were trying to decide on our fireplace. We love it, and you’re most welcome to visit at anytime! Thanks to all of your “team” for making it possible!! I still would like to have the “fire on us” in our bedroom.”Vern and Luauna Brazell
“To whom it may concern:
On Friday March 15, 2013 our Direct Vent Fireplace Insert was installed by Jeff and his helper, Zack. This was the completion to a long process that started in September 2012. That is when Nannette and I, first met Nick Sasich on your sales floor and he did an excellent job of explaining your various products to us. You were the first store that we visited but after getting all of our questions answered by Nick, we went directly to another sugarhouse location. We then, over the next several weeks visited three other fireplace insert store locations. Nick’s knowledge and ability to explain things in a manner that even Nannette and I could comprehend, brought us back into your stpre. towards the end of October, when we again saw Nick and met Scott for the first time. The remainder of our questions (Most of them newly acquired during our research process.) were answered and we scheduled an appointment for Leroy to come to our house on Wednesday, October 31st at 4:00 pm to check out our existing situation and work us up an estimate. On November 1st, Scott provided us with that estimate and told me “We pride ourselves on offering our customers responsive, competent and excellent customer service. From desire to fire you can rely on us.” Nannette and I found Scott’s words to be correct. After talking with Scott about our situation, he provided Mike Butler’s name and phone number to us as a person who could bring the electrical and gas hookups from outside to the inside of our fireplace. Mike is a jack-of-all-trades and without saying a word, very quickly demonstrates his competence. Jeff even commented on his excellent work. Nannette & I couldn’t have been more please with every aspect of the process and each individual we encountered were very professional. Thanks to all of you!”William and Nannette Lowe
Today I had a questar energy efficient audit completed on my home. the guy hooked up a vacuum to suck the air out of my home to see where I had air leaks. he said usually in a gas fireplace you feel quite a bit of air leaking. on my fireplace – there was practically nothing, which he then commented saying who ever installed your fire place did an excellent job. Not only that, it has An electric ignition that saves greatly on gas not having the pilot light burning constantly.
Matt budge did an excellent job on my install, he’s very professional and kind, and after 3 yrs I’ve been very happy with it. I thought i should let you know.”Kathleen Berrett
We wanted to thank you for your prompt attention to our fireplace problem. Your tech (Rick) was so pleasant and professional, it was a pleasure to have him in our home.”Sonny and Verla MortensenBluffdale, UT
“Dear Hearth & Home,
R.J. and Steven just finished installing my gas log fireplace at 1023 S 800 E in Salt Lake City.
They were polite and efficient. They clearly explained how they laid the gas line, and how to operate the fireplace, including how to turn off and re-light the pilot light. They did an absolutely great job!
Thank you!”Richard Cawthon
“From start to finish we could not be happier with Hearth and Home.
Nick started us out explaining the different choices and arranged for us to have Leroy come out.
Leroy was able to clarify our options and really helped us to pinpoint the right choice for us.
And then Jeff and Steven came and did a super job installing. They were so pleasant to have here and were very considerate about keeping things tidy since it involved creeping around in our muddy crawlspace.
When I had a question after they left I called and Jeff helped us out over the phone and then said don’t ever hesitate to call if you have a problem. Now that’s great service!!!
We will highly recommend Hearth and Home!!!
Thank you!”June and Peter Player
“Thanks to Ray’s timely prep work and advice, I was able to get [the gas fireplace insert] in and running Christmas eve – just in time. Ray was extremely helpful and put in the extra time to help us get set up for me installing it (please pass that along). We love the fireplace and it works better than I expected and looks gorgeous. You and your staff were great to work with and the expectations that you set were surpassed.
Thanks again”Kurt N.
“We recently had a gas fireplace insert installed and want to commend you for a pleasant experience.
Gary Reuter was professional, knowledgeable and helpful in educating us about the various inserts and options. He went the extra mile bringing us the Iron Age Firescreen following an understandable mix-up. He brought it quickly to our home and installed it and was most gracious.
We would like to commend your staff as well
Ben Gowan of Go Electric was delightful to have in our home. He called and arranged a time that was convenient for us and him. He came promptly at the designated time. He was knowledgeable, professional, making the smallest possible hole in the wall. He cleaned up beautifully after completing his work. He was efficient, clean, and answered all our questions. We would highly recommend his professional services in the future. He was willing to come back to correct the mishap at 6:00 at night even though that was most inconvenient for him. However, it was not necessary since Brookes had the expertise to fix the problem.
R J came prior measure and plan the route of installation. He had excellent ideas that work so well for our situation. It was not an easy install, but required some creative and expert thinking and planning.
R J and Brookes arrived in a timely manner. The running of the gas line was difficult and they considered the best options carefully both for aesthetics and efficiency. They chose a more difficult route for themselves, but a superior route for us. When they ran into a snag, Brookes excused R J due to extenuating circumstances and worked long into the evening. He went well beyond his normal call of duty to complete the job in order to have it – not just something in the fireplace – but up and running for a dinner party we had planned for the following evening. Again, they were delightful to have in the home. They were clearly experts in their fields about the product and procedures necessary to do their tasks. They were clean and cleaned up after their job was completed.
Your business team is outstanding. Every individual seemed to assume ownership and commitment to Hearth and Home. We will avidly recommend your product and business to those we come in contact with.”Kit and Gary Taylor
“I am writing this email to let you know how much I have appreciated the service that Julie and Hal provided my 90 year old mother.
My parents purchased a fireplace insert in 1996. The remote control for turning the fireplace on and off was misplaced.
My father, luckily, kept all of the information that was given to him when he purchased the insert. I was able to find your store based on that information.
I contacted Julie and she went to work to attempt to find out the correct remote that would work as a replacement. When she found it she called back to let me know and she had the replacement sent to your store. I went in to pick up the part. When I got to my mother’s home, I found that there was a remote but also a new thermostat. I called Julie again, as I was not able to change the thermostat. She contacted Hal and they made arrangements to come to my mother’s home and see if the remote would work with the old thermostat and if not the new one would be installed. Hal came and it took him about 5 minutes to fix the thermostat and have the remote working! The fireplace is my mother’s lifeline to watch her TV in the basement.
I have said multiple times that the time and effort Julie took to find the correct part and have Hal come and see if he could fix it easily has restored my faith that there are some that still do the right thing and are not out to scam or hurt others! I really appreciate all the help and kindness that was shown to me to fix this situation for my mother. I know where I will go when I need or want changes or additions to my fireplaces!
Thank you again for everything!”Susan Green
“First starting with Gary, very detail oriented with planning and follow through. RJ and his installation crew arrived on desired day and completed the job as desired all in one day. I would recommend this company if you are in the market for gas logs and fire place inserts. Thanks again to Gary and RJ, job well done.”Richard Osguthorpe
“Good timely response every step of the way. Sales, Installer were both very helpful & insightful in helping us find a custom fit for our old existing fireplace.”Ericka Story
“I called Hearth and Home based on the feedback from family members. When I first visited Hearth and Home in Sugarhouse, I was impressed by the “solutions” approach that the sales person Bill provided. Bill was patient with all of my questions. When the installer came to give us a bid (at our home), I really appreciated his “can do attitude”. The bid came back… and seemed like a reasonable price. The installation went as expected and the fireplace turned out amazing.”C. BrownTaylorsville, UT
“Our experience remodeling our fireplace with Hearth and Home was exceptional. Our salesman Nick and our installers were professional and creative and the contractors they sent were amazing. They were on schedule, and accurate in their bids. We love our new fireplace!”Carolyn Leitko